Regulatory Statements
Knowing that you are in safe hands
What you will have to pay for our services?
For mortgages, we do not charge a fee. Instead, we will receive a payment from the mortgage lender. You will receive a personalised illustration prior to making a mortgage application which will inform you of any sum payable to us. We can provide you with information on the payments made by all lenders upon request.
For insurance, we do not charge a fee. We will be paid a commission by the insurance product provider.
Who we are, and how we are regulated
Motorbike DAD™ are specialists in advising on and arranging mortgages for customers, and financial protection to make sure that should the unforeseen happen they will not lose their home.
Motorbike DAD™ are a trading style of The Finance Planning Group Limited is authorised and regulated by the Financial Conduct Authority (FCA) and our permitted business is advising on and arranging mortgages and non-investment insurance business. Our FCA Register number is 715721.
You can check this on the FCA’s Register by visiting the FCA’s website https://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
The Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim and further information is available from the FSCS.
Mortgage advising and arranging (excluding most buy-to-let mortgages) are covered up to a maximum of £85,000.
Insurance advising and arranging are covered for 100% of the claim, without any upper limit.
What to do if you need to complain
If you wish to register a complaint, please contact us in writing to: The Compliance Officer, Finance Planning Group, Hurstwood Grange, Hurstwood Lane, Haywards Heath RH17 7QX. OR by phone: 01444 449 200
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.